1. Who processes your personal data
The controller of the personal data we process in connection with operating the cnc-nahradnidily.cz website, handling inquiries and other communication is:
Data controller
Šikl Servis s.r.o.
Company ID (IČO): 07034814
Prosetín 109, 539 76 Prosetín
Registered in the Commercial Register kept by the Regional Court in Hradec Králové, Section C, File 41546
E-mail: info@cnc-nahradnidily.cz · Phone: +420 702 805 614
We have not appointed a data protection officer. For all matters concerning the processing of your data, please use the contacts above.
2. What data we process and for what purpose
2.1 Inquiry form and inquiry communication
When you send us an inquiry via the website form or by e-mail, phone or WhatsApp, we process the data you provide to us. This typically includes:
- identification and contact details — full name, company name, e-mail, phone;
- machine and requested part details — manufacturer, type/model, year of manufacture, serial number, control system, part designation, description of the problem;
- attachments — photos of the part, photos of the nameplate, drawings, manuals or videos you attach to the inquiry;
- the content of further communication — e-mails, messages and notes created while handling your inquiry and any delivery.
We use this data to prepare a quote for you (price and delivery date), answer your questions, arrange delivery of the part and conduct related business communication with you.
Completing the required form fields is necessary for us to process the inquiry — without them we cannot prepare a quote. Optional details and attachments help us reply faster and more accurately, but providing them is voluntary.
2.2 Contract performance and legal obligations
If an inquiry leads to an order and delivery of a part, we process the data necessary to conclude and perform the contract, as well as data we are required to keep under legal regulations (in particular accounting and tax documents).
2.3 Website operation
The website is static and does not collect analytics data by itself. The hosting provider (see section 4) may briefly record data in the server's technical logs, such as the IP address, the date and time of the request, the browser type and the page you came from — to ensure the operation, security and stability of the website.
3. Legal basis for processing and retention period
| Purpose |
Legal basis |
Retention period |
| Handling the inquiry and related communication |
Taking steps prior to entering into a contract at your request, or our legitimate interest in handling your query (Art. 6(1)(b) and (f) GDPR) |
For the duration of handling the inquiry and then typically 24 months from the last communication; after that we delete the data unless a reason to keep it longer arises (e.g. a concluded order, a legal claim) |
| Concluding and performing the contract (order, part delivery) |
Performance of a contract (Art. 6(1)(b) GDPR) |
For the duration of the contractual relationship and then for the limitation periods of any claims |
| Accounting and tax documents |
Compliance with a legal obligation (Art. 6(1)(c) GDPR) |
For the period required by accounting and tax regulations (typically 5–10 years) |
| Protection and exercise of legal claims |
Legitimate interest (Art. 6(1)(f) GDPR) |
For the duration of the relevant limitation periods |
| Server technical logs / website operation |
Legitimate interest in the security and operation of the website (Art. 6(1)(f) GDPR) |
Short-term, as set by the hosting provider |
The consent to the processing of personal data that you grant in the inquiry form covers the processing of data and attachments for the purpose of handling the inquiry as described above. You may withdraw your consent at any time by e-mail at info@cnc-nahradnidily.cz; withdrawal does not affect the lawfulness of processing carried out beforehand, nor processing necessary for the performance of a contract or compliance with a legal obligation.
4. Who we share your data with
We do not sell your personal data and do not pass it on for third-party marketing purposes. The following may access the data to the extent necessary:
- the website hosting provider — Netlify, Inc. (USA), which provides the operation and delivery of the pages for us, and the receipt of messages from the web form;
- the e-mail mailbox provider, and possibly other services for receiving and processing inquiries;
- part suppliers and manufacturers — where necessary to verify the availability, price and delivery of a specific part (typically limited to the part designation and machine details, and any necessary contact and delivery data);
- carriers — to the extent necessary to deliver the shipment;
- accounting, tax and legal advisors, where needed;
- public authorities, where required by law.
Some technical service providers — in particular hosting (Netlify, Inc., USA) and possibly the e-mail provider — may process data on servers located outside the European Economic Area. In such cases the transfer is carried out in accordance with the GDPR, in particular on the basis of standard contractual clauses approved by the European Commission, or an adequacy decision.
5. Your rights
In relation to the personal data we process about you, you have the following rights:
- the right of access — to know whether and what data we process about you, and to obtain a copy of it;
- the right to rectification of inaccurate or incomplete data;
- the right to erasure ("the right to be forgotten") — in the cases laid down by law;
- the right to restriction of processing;
- the right to object to processing based on legitimate interest;
- the right to data portability for the data you have provided to us, where processing is based on consent or a contract and is carried out by automated means;
- the right to withdraw consent — where processing is based on consent, you may withdraw it at any time;
- the right to lodge a complaint with a supervisory authority.
You can exercise your rights by e-mail at info@cnc-nahradnidily.cz or by phone at +420 702 805 614. To handle your request, we may ask you to verify your identity. We will deal with the request without undue delay, at the latest within one month.
The supervisory authority in the Czech Republic is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz.
6. Cookies
This website uses only technically necessary cookies and similar technologies (e.g. the browser's localStorage). We do not run traffic analytics, advertising or tracking cookies, and we do not link you across websites.
6.1 What storage we use
| Name |
Type / where |
Purpose |
Duration |
| cookies_accepted |
browser localStorage |
Remembers that you closed the cookie information bar so it isn't shown again |
Until browser data is cleared |
| Hosting technical cookies |
HTTP cookie (as set by the provider) |
Any cookies necessary for content delivery, security and load balancing on the part of the hosting provider (Netlify) / CDN |
Short-term (session) up to days |
6.2 Consent and cookie management
Technically necessary cookies and storage do not require consent by law — without them the website would not work properly. The cookie information bar only informs you; no optional cookies are set on the website.
You can delete or block cookies and data stored in your browser at any time in your browser settings. After clearing the data, the cookie information bar may appear again. Blocking technical cookies may limit the functionality of the website.
No tracking. If we introduce analytics or other optional cookies in the future, we will ask for your consent in advance and update this page.
7. Questions and complaints
For any question about the processing of personal data, exercising your rights, or to make a complaint, please contact us:
We may update this policy from time to time (e.g. when the way we process data or the applicable law changes). The current version is always available on this page; the date of the last update is shown at the top.